Airport Dimensions
|Director of Digital Experiences
Remote, Various, US
Summary
Led digital transformation and product strategy for Connecta In-Lounge, enhancing service delivery and driving revenue growth across 44 international airport lounges.
Highlights
Spearheaded the transformation of Connecta In-Lounge from an MVP to a robust content management system, significantly enhancing service delivery across 44 international airport lounges.
Managed P&L accountability for Connecta products, strategically reducing costs while boosting revenue through strategic enhancements and automation.
Drove sales strategy, aligning product offerings with market demands and participating in high-level sales negotiations to secure new business and expand market presence.
Instituted data-driven strategies for service optimization, leveraging advanced analytics to inform product development and increase user engagement and satisfaction.
Collaborated with JPMorgan Chase to customize and scale Connecta for exclusive use in Chase Sapphire Lounges, enhancing customer engagement and operational efficiencies.